Below FAQs are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to contact@drompals.com.au.

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  • About the Backpacks
  • Purchase and Delivery
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  • Retailers & Partnerships

Need Help?

If you can’t find the answer to your question in our FAQ, we’re here for you! You can send us an email or drop us a message, and our team will get back to you as soon as possible.

We’re happy to help with anything—from product questions and order inquiries to partnership opportunities. Don’t hesitate to reach out!

About the Backpacks

Our backpacks are made from vegan leather (polyurethane) and fabrics from sustainable materials. Everything is carefully chosen to be kind to both children and the environment—free from animal products, PFAS, and other harmful chemicals.

Our backpacks come in two sizes: a smaller, more square-shaped model, and a slightly larger rectangular version with a bit more space. Both hold around 5 liters and weigh about 0.4 kg. They are designed for children aged 2–7, but thanks to the long, adjustable shoulder straps, they can also fit adults—perfect for parents or older siblings who want to carry a Drömpals friend on their back too! And then there’s Penguin Maxi, the little—or rather, big—wild card, since they’re a bit larger than all the other backpacks.

Purchase and Delivery

We normally fulfill your order within 2–4 business days. During holidays and special promotions, delivery may take a little longer. You will always receive a tracking link once your package leaves our warehouse. (For details, please refer to our shipping policy)

Of course! You have a 14-day return policy. The backpack should be unused and in its original condition. Just contact our customer service, and we’ll help you with a return or exchange. (For details, please refer to our Return & Exchange policy)

Customer Service and Account

No, absolutely not – you can shop as a guest. But with an account you can save your favorites, track your orders and more, making your ordering even easier and smoother.

Click “Forgot your password?” on the login page and you will receive an email to reset it.

You can always reach us at contact@drompals.com.au. We will respond as soon as we can.

Care and Durability

Wipe with a damp cloth if necessary. Avoid machine washing as it may ruin the shape and details.
Yes. All our products are tested according to current safety requirements and do not contain any hazardous substances or removable small parts. Some bags have a removable part in the form of, for example, a fruit, but they are large enough to avoid the risk of them being suffocated. The products are completely free of PFAS, they have been tested by RISE Research Institutes of Sweden (report number O101023-1310975, dated 2025-03-21).
A good question that should be asked even more often! We work hard to ensure that all our products are kind to both children and nature. This includes conscious material choices such as vegan materials and that the bags are manufactured to have a long lifespan. The bags are also completely free of PFAS. * We continuously strive to become even better at developing our sustainability work and taking our responsibility throughout the entire production chain. * The products have been tested for PFAS by RISE Research Institutes of Sweden (report number O101023-1310975, dated 2025-03-21). RISE is Sweden's leading independent research and testing institute, and the analysis confirms that no PFAS substances have been deliberately added during manufacturing.

Retailers & Partnerships

Drömpals is a Swedish brand, created by four entrepreneurs with backgrounds in sustainable product development, design, and marketing. The shared vision is to inspire children to explore nature in a playful way, thereby sparking inspiration and a natural sense of responsibility to care for the environment.


Drömpals ANZ is operated by YIER GLOBAL PTY LTD (ABN 65 670 573 154)


Email: contact@yier.com.au

We love collaborating with parents, influencers, and creative people who share our passion for fun and smart design, sustainability, animals, and nature! If you want to become a Drömpals ambassador or propose a collaboration, send an email to contact@yier.com.au with a short introduction and, if possible, links to your channels – we will get back to you!

How fun! We collaborate with selected stores and retailers who want to share Drömpals with more little adventurers.


Get in touch at contact@drompals.com.au and tell us a little about your store or business, and we’ll provide more information. We look forward to hearing from you!